ContentsAbout this Guide
What is Facilities Management?
The role of the modern Facilities Manager
Career progression and training
Multi-unit residential FM services
What is Multi-Unit Residential?
Understand your asset
Type 2: Medium-Rise
Type 4: High-Rise
Strata (Owners Corporation) legislation
Table 3.1: Strata and community title legislation
New South Wales
What makes up common property?
Understanding the Stakeholders
Developed through the Hi-RES project with the kind support of City of Melbourne
With further support provided by FACILITY MANAGEMENT VICTORIA PTY LTD
Version 1.0 | August 2012
Facility Management Association of Australia Ltd (FMA Australia)
ABN: 57 003 551 844
Level 6, 313 La Trobe Street
Melbourne, Victoria 3000
Phone: +61 3 8641 6666
Fax: +61 3 9640 0374
City of Melbourne was the primary sponsor of this guide. Support was received through the Hi-RES project, which aims to develop and test
solutions to help transform Victoria’s apartment buildings to become more sustainable. Hi-RES is a City of Melbourne led initiative in partnership with the Cities of Port Phillip and Yarra, Strata Community Australia (Vic), Moreland Energy Foundation and Yarra Energy Foundation, and was supported by the Victorian Government Sustainability Fund. For more information, please visit www.melbourne.vic.gov.au.
This document has been prepared for the use stated in the document title only and for all other functions for information purposes only.
Unless otherwise stated, this document must not be relied upon for any purpose, including without limitation as professional advice.
FMA Australia, the City of Melbourne, Hi-RES partners nor their officers, employees or agents accept any responsibility for any inaccuracy of information contained within this document. FMA Australia reserves the right to retract this document at any time. This document must not be reproduced in part or full without prior written consent from FMA Australia.
Welcome to the first in a series of Facilities Management Good Practice Guides being developed to provide detailed, objective and independent information on ‘key areas of interest’ for facilities management professionals and stakeholders in Australia.
This Guide provides an overview of facilities management in multi-unit residential buildings, focusing on common areas and shared services.
Its purpose is to provide a common understanding of issues and good practice requirements, helping to bridge knowledge gaps between the various stakeholders involved in the development, construction, operations, maintenance, management and administration of multi-unit residential buildings.
The Guide covers all key areas relevant to those involved with facilities management activities within Multi-Unit Residential facilities, regardless of size, complexity or location.
As the peak national industry body for facilities management, we are proud to have developed this Guide in association with our industry partners and stakeholder Reference Group. Like all Good Practice Guides, this milestone document would not have been possible without the valuable support of our sponsors, including the City of Melbourne’s Hi-RES project and Facility Management Victoria.
Our mission is to inspire, shape and influence the facilities management industry and at every opportunity to promote and represent the interests of Facilities Managers nationally and internationally. Publications such as this are essential to support our broader role in representing and supporting all professionals and organisations involved with the management, operation and maintenance of buildings, precincts and community infrastructure throughout Australia.
I hope that you find the content of this Guide valuable in your work and we welcome any feedback you may have to assist with future editions.
Chief Executive Officer
Facility Management Association of Australia
About this Guide 4
Reference Group 5
What is Facilities Management? 5
The role of the modern Facilities Manager 6
Career progression and training 7
Multi-unit residential FM services 8
What is Multi-Unit Residential? 9
Growing importance of multi-unit residential 9
Understand your asset 9
Strata (Owners Corporation) legislation 10
What makes up common property? 11
Understanding the Stakeholders 13
Stakeholder relationships 16
Stakeholder engagement 16
Example: Hi-RES Owner’s Guide 17
Energy management process 21
Energy efficiency retrofits 22
Energy management techniques 23
Key water efficiency principles 26
Inspections and collecting baseline data 27
Water conservation initiatives 27
Environmental impacts and benefits 30
The waste hierarchy 31
Waste efficiency options 32
Maintenance planning 34
Maintenance and sinking funds 36
Risk management 37
Record keeping 38
Dangerous Goods 38
Hazardous Materials 40
Asbestos-containing materials 40
Synthetic mineral fibres 41
Lead-based paint 41
Ozone depleting substances 42
Health & Amenity 42
Indoor air quality 42
Lighting and visual environment 43
Space management 44
Thermal comfort 44
Noise and acoustics 44
Sustainable transport 45
Essential Services 45
Emergency Management 46
Security audits 47
Contract Management 49
Contracts and relationships 49
Contractor management 49
Sustainable procurement 50
Monitoring and Reporting 51
Objectives, targets and performance indicators 52
Continual Improvement 52
Key principles 52
Glossary of Terms & Abbreviations 53
What’s next? 55
This Guide provides an overview of facilities management in multi-unit residential buildings, focusing on common areas and shared services. The purpose of the Guide is to provide a common understanding of issues and good practice requirements involved in running an efficient building, helping to bridge knowledge gaps between the various stakeholders involved in the development, construction, operations, maintenance, management and administration of multi-unit residential buildings.
Structured to support the requirements of a wide range of users, the Guide can be read as a whole or for its stand-alone elements. It also acts as an initial reference for anyone involved with multi-unit residential facilities, including but not limited to:
This Guide has been developed by the Facility Management Association of Australia (FMA Australia) with the aid of a Project Reference Group that included involvement from the following organisations: