Facilities Management Good Practice Guide: Multi-unit Residential icon

Facilities Management Good Practice Guide: Multi-unit Residential



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Facilities Management Good Practice Guide: Multi-unit Residential


Developed through the Hi-RES project with the kind support of City of Melbourne

With further support provided by FACILITY MANAGEMENT VICTORIA PTY LTD


Version 1.0 | August 2012


Facility Management Association of Australia Ltd (FMA Australia)


ABN: 57 003 551 844


Level 6, 313 La Trobe Street

Melbourne, Victoria 3000

Phone: +61 3 8641 6666

Fax: +61 3 9640 0374


policy@fma.com.au

www.fma.com.au


City of Melbourne was the primary sponsor of this guide. Support was received through the Hi-RES project, which aims to develop and test

solutions to help transform Victoria’s apartment buildings to become more sustainable. Hi-RES is a City of Melbourne led initiative in partnership with the Cities of Port Phillip and Yarra, Strata Community Australia (Vic), Moreland Energy Foundation and Yarra Energy Foundation, and was supported by the Victorian Government Sustainability Fund. For more information, please visit www.melbourne.vic.gov.au.


Disclaimer


This document has been prepared for the use stated in the document title only and for all other functions for information purposes only.


Unless otherwise stated, this document must not be relied upon for any purpose, including without limitation as professional advice.


FMA Australia, the City of Melbourne, Hi-RES partners nor their officers, employees or agents accept any responsibility for any inaccuracy of information contained within this document. FMA Australia reserves the right to retract this document at any time. This document must not be reproduced in part or full without prior written consent from FMA Australia.

Preface



Welcome to the first in a series of Facilities Management Good Practice Guides being developed to provide detailed, objective and independent information on ‘key areas of interest’ for facilities management professionals and stakeholders in Australia.


This Guide provides an overview of facilities management in multi-unit residential buildings, focusing on common areas and shared services.

Its purpose is to provide a common understanding of issues and good practice requirements, helping to bridge knowledge gaps between the various stakeholders involved in the development, construction, operations, maintenance, management and administration of multi-unit residential buildings.


The Guide covers all key areas relevant to those involved with facilities management activities within Multi-Unit Residential facilities, regardless of size, complexity or location.


As the peak national industry body for facilities management, we are proud to have developed this Guide in association with our industry partners and stakeholder Reference Group. Like all Good Practice Guides, this milestone document would not have been possible without the valuable support of our sponsors, including the City of Melbourne’s Hi-RES project and Facility Management Victoria.


Our mission is to inspire, shape and influence the facilities management industry and at every opportunity to promote and represent the interests of Facilities Managers nationally and internationally. Publications such as this are essential to support our broader role in representing and supporting all professionals and organisations involved with the management, operation and maintenance of buildings, precincts and community infrastructure throughout Australia.


I hope that you find the content of this Guide valuable in your work and we welcome any feedback you may have to assist with future editions.


Yours sincerely,


Nicholas Burt


Chief Executive Officer

Facility Management Association of Australia


Contents


Preface 2

Contents 3

About this Guide 4

Reference Group 5

What is Facilities Management? 5

The role of the modern Facilities Manager 6

Career progression and training 7

Multi-unit residential FM services 8

What is Multi-Unit Residential? 9

Growing importance of multi-unit residential 9

Understand your asset 9

Strata (Owners Corporation) legislation 10

What makes up common property? 11

Understanding the Stakeholders 13

Stakeholder relationships 16

Stakeholder engagement 16

Example: Hi-RES Owner’s Guide 17

Sustainability 17

Energy 19

Energy management process 21

Energy efficiency retrofits 22

Energy management techniques 23

Water 25

Key water efficiency principles 26

Inspections and collecting baseline data 27

Water conservation initiatives 27

Waste 30

Environmental impacts and benefits 30

The waste hierarchy 31

Waste efficiency options 32

Maintenance 34

Maintenance planning 34

Maintenance and sinking funds 36

Risk management 37

Record keeping 38

Safety 38

Dangerous Goods 38

Hazardous Materials 40

Asbestos-containing materials 40

Synthetic mineral fibres 41

Lead-based paint 41

Ozone depleting substances 42

Health & Amenity 42

Indoor air quality 42

Lighting and visual environment 43

Space management 44

Thermal comfort 44

Noise and acoustics 44

Sustainable transport 45

Essential Services 45

Emergency Management 46

Evacuations 47

Security 47

Security audits 47

Contract Management 49

Contracts and relationships 49

Contractor management 49

Sustainable procurement 50

Monitoring and Reporting 51

Objectives, targets and performance indicators 52

Continual Improvement 52

Key principles 52

Glossary of Terms & Abbreviations 53

References 54

What’s next? 55



^

About this Guide



This Guide provides an overview of facilities management in multi-unit residential buildings, focusing on common areas and shared services. The purpose of the Guide is to provide a common understanding of issues and good practice requirements involved in running an efficient building, helping to bridge knowledge gaps between the various stakeholders involved in the development, construction, operations, maintenance, management and administration of multi-unit residential buildings.


Structured to support the requirements of a wide range of users, the Guide can be read as a whole or for its stand-alone elements. It also acts as an initial reference for anyone involved with multi-unit residential facilities, including but not limited to:


  • Apartment/unit owners

  • Owners Corporation (OC)

  • Owners Corporation or Strata Committee members

  • Owners Corporation or Strata managers

  • Facilities (building) managers

  • Developers

  • Specialist service providers

  • Residents

  • Local Government
^

Reference Group


This Guide has been developed by the Facility Management Association of Australia (FMA Australia) with the aid of a Project Reference Group that included involvement from the following organisations:


  • Carbonetix

  • City of Melbourne

  • City of Sydney

  • Owners Corporation Network of Australia

  • Port Phillip City Council

  • Facility Management Victoria P/L

  • Green Strata

  • QIA Group

  • Strata Community Australia (Vic)

  • Zero Waste SA

  • FMA Australia




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